FAQ

1. What is the warranty period for ECLIPSE watches?

All ECLIPSE watches come with a 2-year international warranty covering manufacturing defects. This warranty does not cover normal wear and tear or damage caused by misuse.

2. How do I care for my ECLIPSE watch?

To maintain the beauty and functionality of your watch, we recommend:

  • Regular cleaning with a soft cloth
  • Avoiding exposure to extreme temperatures and moisture beyond the water resistance limit
  • Servicing your watch every 3-5 years to ensure optimal performance

3. What payment methods do you accept?

We accept major credit cards, PayPal, and various other secure payment options. For international orders, additional payment methods may be available.

4. Is shipping available internationally?

Yes, we offer international shipping to most countries. Shipping times may vary depending on the destination. You can check your estimated delivery time during checkout.

5. Can I return or exchange my ECLIPSE watch?

Yes, ECLIPSE offers a 30-day return or exchange policy. The watch must be returned in its original condition with all packaging and documentation. Terms and conditions apply.

6. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package through our shipping partner’s website or contact our support team for assistance.

7. What if my watch requires repairs?

For repair requests, please contact our customer service team. Our authorized service centers provide professional repair and maintenance services.

8. Do ECLIPSE watches come with a certificate of authenticity?

Yes, each ECLIPSE watch includes a certificate of authenticity, ensuring its value and quality.

9. Can I gift-wrap my watch?

Absolutely! During checkout, you can select gift-wrapping options for an additional touch of luxury.